Returns & Exchange

Exchange of the items is accepted within 14 days from purchase with the item and packaging in original condition. In case of a return, our Non-Refund Policy allows for a credit note to be offered which expires in 6 months. We are unable to process returns and exchanges online. If you wish to return or exchange your order, you must contact us by WhatsApp on +971507087058 with your order number. Our sales team will assist you to send the item back to us. All pre-order items are final sales and NOT eligible for return or exchange. If you have any further questions, please contact our customer care team by emailing dubaimall@byfinearts.com.

returns & exchange

Exchange of the items is accepted within 14 days from purchase with the item and packaging in original condition. In case of a return, our Non-Refund Policy allows for a credit note to be offered which expires in 6 months. We are unable to process returns and exchanges online. If you wish to return or exchange your order, you must contact us by WhatsApp on +971507087058 with your order number. Our sales team will assist you to send the item back to us. All pre-order items are final sales and NOT eligible for return or exchange. If you have any further questions, please contact our customer care team by emailing dubaimall@byfinearts.com.