Returns & Exchange

Returns & Exchange Policy

Exchanges
Items may be exchanged within 14 days of purchase, provided they are in their original condition with packaging.

Returns
Our Non-Refund Policy stipulates that returns will be processed as a credit note, valid for 6 months. Please note, we cannot process returns or exchanges online.

Process
To initiate a return or exchange, please contact us via WhatsApp at +971507087058 with your order number. Our sales team will guide you through the process of returning the item.

Pre-Order Items
All pre-order items are final sale and are not eligible for return or exchange.

Additional Information
For any further inquiries, please reach out to our customer care team at dubaimall@byfinearts.com.

returns & exchange

Exchange of the items is accepted within 14 days from purchase with the item and packaging in original condition. In case of a return, our Non-Refund Policy allows for a credit note to be offered which expires in 6 months. We are unable to process returns and exchanges online. If you wish to return or exchange your order, you must contact us by WhatsApp on +971507087058 with your order number. Our sales team will assist you to send the item back to us. All pre-order items are final sales and NOT eligible for return or exchange. If you have any further questions, please contact our customer care team by emailing dubaimall@byfinearts.com.